How Declined Documents Work?
Starting from August 2023, Signaturely is proud to announce an enhanced feature that allows the declining of documents for all newly sent items. This added flexibility can be quite useful, and here's how it works:
Understanding the Workflow
You might have various questions about how this workflow functions under different scenarios. Let's explore:
Email Notifications
Initial Email Wave: The option to decline documents won't be present in the first series of emails sent when requesting signatures.
Subsequent Reminders: The decline button will appear from the 3rd email reminder or after 72 hours have passed since the initial signature request.
The decline button will be located at the bottom of the email reminder. If a signer declines, their signature fields will be removed, and the document owner will be notified instantly. Depending on the number of signers, the outcomes differ:
Single Signer Document:
If there's only one signature request, the document's status will change to "Declined" and can be found in the Voided Sections of the Signaturely Documents.
Multiple Signer Documents:
If there are several parties involved, the document can still be completed.
Should a signer decline, their fields will remain blank, but the audit log will reflect their decision.
All other signers can still submit their signatures.
Note: In the case of a custom signing order, the document will be forwarded until the signer decides to decline or sign the document.